Shipping & Exchanges

Shipping & Exchange Policy

At Pind Poppers, every pair is carefully inspected and packed before dispatch to ensure it reaches you in perfect condition.

Shipping

Orders are generally processed within 2–3 business days after confirmation.

Estimated delivery time:

  • Metro cities: 3–6 business days

  • Other locations: 5–9 business days

  • Remote areas: Delivery may take a little longer

Delivery timelines are estimates and may be affected by public holidays, weather conditions, courier delays or other circumstances beyond our control.

Once your order has been dispatched, tracking details will be shared through email, SMS or WhatsApp on the contact information provided at checkout.

Customers are responsible for entering the correct delivery address and contact details. Pind Poppers will not be responsible for delays or failed deliveries caused by incomplete or incorrect information.

Exchange Eligibility

We offer an exchange in case of:

  • Incorrect size received

  • Wrong product delivered

  • Product received in a damaged or defective condition

An exchange request must be raised within 3 days of delivery.

To request an exchange, please contact us with:

  • Order number

  • Reason for exchange

  • Clear photographs of the product

  • An unboxing video in case of a damaged, defective or incorrect product

Exchange Conditions

The product must be:

  • Unused and unworn

  • Unwashed and undamaged

  • Returned in its original packaging

  • Accompanied by all tags, labels and accessories

Products showing signs of wear, dirt, stains, alteration or damage caused after delivery will not be accepted.

Exchanges are subject to product and size availability. If the requested item is unavailable, store credit or another suitable option may be offered.

Size Exchange

Customers are requested to check the size guide carefully before placing an order.

For an eligible size exchange, the customer may be required to bear the reverse pickup and reshipping charges. Only one size exchange will be allowed per order.

Damaged or Incorrect Products

In the unlikely event that you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

After verification, we will arrange a replacement or provide an appropriate resolution at no additional shipping cost.

Non-Exchangeable Products

Exchanges will not be accepted for:

  • Products purchased during clearance or final-sale promotions

  • Customised or personalised products

  • Products damaged due to improper use

  • Items without their original packaging or tags

  • Products for which the exchange request is submitted after the stated period

Returns and Refunds

We currently do not accept returns for reasons such as change of mind, personal preference or incorrect size selection.

Refunds are provided only when approved by Pind Poppers, such as when an eligible replacement cannot be arranged. Approved refunds will be processed to the original payment method within 7–10 business days, subject to bank or payment provider timelines.

Shipping, cash-on-delivery and handling charges are non-refundable unless the order was incorrect, damaged or defective when delivered.

Order Cancellation

Orders may be cancelled before dispatch by contacting us as soon as possible.

Once an order has been dispatched, it cannot be cancelled. Pind Poppers reserves the right to cancel an order because of stock unavailability, pricing errors, payment issues or unforeseen circumstances. In such cases, any amount paid will be refunded.